i got error when i check in system faults.
I do not know how to resolve it. Could you please help me ?
Condition Type:Alarm Type:Severity:Last Occurrence Time:Acknowledged:Additional Text:Creation Time:
|2019-Dec-25 10:36:44 GMT+07:00|
|The attempt by the Manager to deploy pending changes to device VFDC-IPS-NS7250-01 failed. Please consult the system log for details. (The Manager will continue to attempt deployment until it is successful.). Fail reason: Reason #42: Sensor fails to apply new updates internally|
|2019-Dec-17 10:19:01 GMT+07:00|
From the error, it looks the deployment process has stuck hence the manager is unable to push the new signature/configuration. You may check the deployment progress via command downloadstatus and let us know the output.
If there is no progress we might want to reboot the Sensor, that can be confirmed from the above command output.
Dear Mr. Faizan
Thank you for your suggestion.
Here is the result of downloadstatus on my sensor
Signatures Downloaded : 2802
Last Signature Download Status : bad
failure cause = unknown
Last Signature Download Type : SIGSET + POLICY
Certificates Downloaded : 0
DAT Files Downloaded : 219
Last DAT File Download Status : good
Last DAT File Download Time (UTC) : 17:2:41, 12/29/2019
CRLSET Files Downloaded : 0
Software Upgrades : 0
DoS Profile Downloads from Manager : 0
DoS Profile Uploads to Manager : 796
Last DoS Profile Upload Status : good
Last DoS Profile Upload Time (UTC) : 17:2:35, 12/29/2019
Diagnostic Trace Requests : 0
Guest Portal SSL Cert Downloads from Manager : 0
Guest Portal SSL CSR Uploads to Manager : 0
IBAC AD file Downloads from Manager : 0
IBAC AD file Uploads to Manager : 1
Last IBAC AD file Upload Status : good
Last IBAC AD file Upload Time (UTC) : 9:29:2, 11/23/2018
Offline downloads to sensor : 0
Device Profile update count : 0
User Id Acl Bulk File download count : 0
It is quite unclear why the deployment is failing. Kindly reach out to the Support Team with Info-collector & Sensor trace file to identify if it is a sensor issue or Manager issue and proceed accordingly.
Reason #42: Sensor fails to apply new updates internally - this fault will be triggered when the Sensor doesn't have sufficient memory to push the latest signature and fails.
We have 2 options here:
1. Workaround: download & import lite signature manually
2. Permanent fix: upgrade the Sensor software to minimum recommended version
Kindly follow below KB for more details:
There are many possibilities for bad health like - signature missing, internal process crash for various reason.
You can try below steps in following order:
1. If the Sensor is connected with NSM, try deploying signature.
2. If the Sensor is disconnected, perform power cycle (cold boot)
If there is a minor glitch the health should be recovered following above steps.
Worst case scenario would be a re-image of the Sensor. Kindly reach out to the Support Team to confirm if re-image is required.