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Callback detector automatic download issue

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Dear All,

I am having issue with automatic download of callback detector with error details are given below:

 

The fault "Scheduled Callback Detectors download failure" was cleared

 

Time: 2021-03-24 10:34:14 PKT

Severity: Error

Owner name: Manager

Owner ID: 0

Fault level: Manager system level

Source: Generated by Manager

Component: UpdateScheduler

Description: The Manager was unable to download the latest signature set from the McAfee Update Server as scheduled.  Error Message: Error in unzip dat file java.util.zip.ZipException: error in opening zip file.

Additional Text: The Manager was unable to download the latest signature set from the McAfee Update Server as scheduled.  Error Message: Error in unzip dat file java.util.zip.ZipException: error in opening zip file.;

 

 

 

 

Kindly assist me how to resolve this issue?

1 Solution

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Travler
Level 10
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Message 3 of 3

Re: Callback detector automatic download issue

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I had the same issue.

I noticed today it has resolved itself.  It looks like our auto download task was finally successful about 11 hours prior to my typing this comment.  (Task succeeded at 22:27:53 Central on 3/24/21)

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2 Replies
XxSDxX
McAfee Employee
McAfee Employee
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Message 2 of 3

Re: Callback detector automatic download issue

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Hi @User27622125 

The fault suggests that the issue was cleared, however, if you still have the callback detector issue, you can try to downgrade the callback detector version and upgrade it back again. 

Regards,

 

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If this information was helpful in any way or answered your questions, will you please select Accept as Solution in my reply and together we can hel other memebers?
Travler
Level 10
Report Inappropriate Content
Message 3 of 3

Re: Callback detector automatic download issue

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I had the same issue.

I noticed today it has resolved itself.  It looks like our auto download task was finally successful about 11 hours prior to my typing this comment.  (Task succeeded at 22:27:53 Central on 3/24/21)

View solution in original post

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