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jayashree
Level 7

purchased Dell inspiron 15-3558 model with preinstalled Mcafee but it shows only one month subscription

i have purchased Dell inspiron 15-3558 model with preinstalled Mcafee but it shows only one month subscription pl help me out in this,..

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3 Replies
catdaddy
Level 20

Re: purchased Dell inspiron 15-3558 model with preinstalled Mcafee but it shows only one month subscription

​,

                     I am sorry there is nothing we can do regarding your account. I suggest contacting Customer Service, as they can sort out your issues. They most likely will run the 'Subscription Repair' Tool to correct your expiry date.

                      You can reach them from this link https://service.mcafee.com/webcenter/portal/cp/home/contact  and it is free. Online Chat/Phone being the most expedient.

All the best,

Cliff

Moderator

Consumer Products

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: purchased Dell inspiron 15-3558 model with preinstalled Mcafee but it shows only one month subscription

Moved to > My Account Online > Discussions as more appropriate.

Cliff
McAfee Volunteer
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Re: purchased Dell inspiron 15-3558 model with preinstalled Mcafee but it shows only one month subscription

Hi Jayashree,

You need to contact Support who will adjust the subscription in your PCs based on Order details from Dell. Kindly ensure that you have the Order details handy.

Toll Free number for India: 1800 3000 2454

NOTE: A Dell Order Number is assigned to a shipment on your order. If you purchased multiple items, they may ship separately and you will receive an Order Number for each shipment. You can find this number in your Order Confirmation email.

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