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p2233
Level 7
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Message 1 of 6

Subscription expiry date incorrect

My subscription to McAfee Internet Security Suite is due to expire on (26 October 2016). But when I open McAfee Internet Security Suite and click on Your Subscription (the date format is correct; in England the date is always shown as day-month-year) but the expiry date shown is way out. (see screen capture picture). Please can you advise? Thanks.

McAfee subscription.JPG

5 Replies
Reliable Contributor exbrit
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Message 2 of 6

Re: Subscription expiry date incorrect

First double-check your system clock for accuracy.

Then try right-clicking the taskbar icon and selecting Verify Subscription.

See if that helps.

If not then try running the Virtual Technician to see if it fixes the issue.

If not free Technical Support is available using the "Contact Support" section just below it on that page to the left.

http://mvt.mcafee.com/

p2233
Level 7
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Message 3 of 6

Re: Subscription expiry date incorrect

Many thanks for the info. I checked my computer clock and the time was correct. I downloaded and ran the McAfee Virtual Technician which found and fixed 3 problems. I then rebooted my PC. I then right clicked Verify Subscription, it ran okay but it has not fixed the subscription date problem (see 2 recent screen capture pictures below). Thanks again for your help.

McAfee virtual technician.JPG

McAfee subscription.JPG

p2233
Level 7
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Message 4 of 6

Re: Subscription expiry date incorrect

Forgot to mention my PC is running on Windows 8.1

Reliable Contributor catdaddy
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Message 5 of 6

Re: Subscription expiry date incorrect

​,

                   Moved appropriately to My Account Online > Discussions

             You may try contacting Customer Service for assistance; https://service.mcafee.com/webcenter/portal/cp/home/contact

            Via Online Chat/Phone being the most expedient, and it is (Free)

All the Best,

Cliff

Moderator

Cliff
McAfee Volunteer
k3tg
Level 14
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Message 6 of 6

Re: Subscription expiry date incorrect

May I suggest you contact customer service through the link Catdaddy posted. They should be able to resolve your issue as they will have access to your account details that we moderators on this forum do not as we are only volunteers trying to help out customers.

Good Luck

Tom K3TG

McAfee Volunteer Moderator