Subscription cancellation

[halton]

As I have recently got a new computer Windows 10. My daughter has decided to combine her computers and mine on a multiple licence so I do not need to renew my own personal licence. However I would like to keep my account open to possible ask questions. Can  this be done  and if so  How can this be done? How do I close the financial part of my account?

Thank you.

Jerry

[catdaddy · Accepted solution]

​,

                First of all you need to make certain you have your (Auto Renewal) settings disabled/off. Then after your current subscription expires. You will need to remove your ( Personal Subscription) under your Current account Username/Email address.

               Then if you wish to be covered by your Daughter's License/Active Subscription. She would have to go to (Her) account and Download/Install the software on (your) computer. This is of course is my understanding. To confirm such, you of course can contact Customer Service to verify https://service.mcafee.com/webcenter/portal/cp/home/contact

Regards,

CD

[catdaddy]

Moved from General Discussion to "My Account" Online > Discussions

[catdaddy]

​,

                 Just a follow-up, have you resolved your Issue? Or do you require additional assistance?

Thank You,

CD

[halton]

I am sorry for not getting back to you sooner. A lot has happened in my family. There has been illness in the family. I followed your advice and contacted the accounts department and they were fast in responding and the issue has been resolved.

Happy New year to you and ex_Brit and thank you for everything.

Jerry

[catdaddy]

Hi Jerry,

               Thank you for the confirmation. Please know that I have you and your loved ones in my thoughts and prayers.

All the very Best,

Sincerely,

Cliff