cancel
Showing results for 
Search instead for 
Did you mean: 

SUBSCRIPTION ERROR. Req. Immediate Attn.

Jump to solution

Hello McAfee Community...

     I have three product subscriptions.

          1) 2 Antivirus Plus products came with my 2 Dell PCs purchase each.

          2) 1 Internet Protection with 3 Licenses which i recently purchased from McAfee online .

I have installed Internet Protection on one PC and the rest two licenses are not yet utilized. No problem with that. The problem is with one of my two Dell PCs in which i had to reinstall my OS.

After that my Online Account says that the PC in which i installed OS is "ACTIVE."

But in that PC the product prompts to "BUY" or "REACTIVATE LICENSE".

Even after clicking Verify Subscription this error is not getting resolved.

Kindly Help... ASAP.

1 Solution

Accepted Solutions
Reliable Contributor catdaddy
Reliable Contributor
Report Inappropriate Content
Message 2 of 5

Re: SUBSCRIPTION ERROR. Req. Immediate Attn.

Jump to solution

I would suggest contacting Customer Service to assist you in this matter: Services and Support for Home and Office

Regards,

Catdaddy

Moderator

Cliff
McAfee Volunteer
4 Replies
Reliable Contributor catdaddy
Reliable Contributor
Report Inappropriate Content
Message 2 of 5

Re: SUBSCRIPTION ERROR. Req. Immediate Attn.

Jump to solution

I would suggest contacting Customer Service to assist you in this matter: Services and Support for Home and Office

Regards,

Catdaddy

Moderator

Cliff
McAfee Volunteer
Reliable Contributor exbrit
Reliable Contributor
Report Inappropriate Content
Message 3 of 5

Re: SUBSCRIPTION ERROR. Req. Immediate Attn.

Jump to solution

I moved this from Business to Consumer > My Account Online as a better spot for it.

When you reinstalled the OS, if you forgot (or couldn't) uninstall McAfee first it will cause the account to reflect that it is still in use.

You can call Customer Service free of charge and they will sort any account anomalies out for you.   See the link below (second "Consumer" link), simply alter the Country at top right as necessary.

Toronto ▪ Canada
Volunteer Moderator - Consumer Products
I CAN'T HELP PRIVATELY - PLEASE POST IN THE FORUMS
Use Advanced Search To Find Answers

Consumer Technical Support (alter Country @ top right as needed)

Consumer Customer Service (Accounts, Billing, Registration, etc.)
Anti-Spyware/Malware/Hijacker Removal Tools

Highlighted
Moderator selvan
Moderator
Report Inappropriate Content
Message 4 of 5

Re: SUBSCRIPTION ERROR. Req. Immediate Attn.

Jump to solution

Hi

Please post the name of DELL PCs after you have Reinstalled the Operating System. If the names have been changed I might deactivate old machine names and make them available for PCs with new name.

Re: SUBSCRIPTION ERROR.    Req. Immediate Attn.

Jump to solution

Hi!!!

    Kindly remove all the pcs in my account with the name "old". there will be some 9 pcs