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peedoff
Level 7

Product renewal - why are you trying soooooooooo hard?

My "Live Safe" subscription expires in 56 days - I was intending to renew it but I am now so p1$$ed 0ff with a constand bombardment asking me to renew NOW that I now realise that McAfee must have so little faith in their product they have to behave in such a pathetic manner (which reminds me of the very worst used timeshare salesman I have had the misfortune to encounter). To add uttter insult I today got a "special offer" discount on 2 years renewal which has only just over a day to run before it expires! Oh wow, dearest me, thrash me with a wet leek.

This annoying and insulting behaviour alone has driven me to look at reviews and research alternatives - so well done, you have shot yourself in the foot.

Now how do I stop your daily reminder that your company is run by morons & imbeciles?

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7 Replies
exbrit
Level 21

Re: Product renewal - why are you trying soooooooooo hard?

That is unfortunate to say the least.   I agree, those reminders can be extremely annoying.  From experience I can tell you, their advertising department rarely listens to anyone when they decide how soon and how often reminders are displayed.  They should have a "Do not remind me again, ever" option.  I'll ask the Moderators to bring it up yet again on their next conference call with McAfee on Monday.

​ could you make this a subject on your call, once more please?

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catdaddy
Level 20

Re: Product renewal - why are you trying soooooooooo hard?

Most definitely, as I agree such can be most annoying. Consider it done and I will report back in this thread as to what I am told. I am certain the Senior Level Techs will agree as well.

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: Product renewal - why are you trying soooooooooo hard?

Discussion successfully moved from General Discussion to "My Account" Online

Cliff
McAfee Volunteer
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Peacekeeper
Level 20

Re: Product renewal - why are you trying soooooooooo hard?

I added it to next week's call mate

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exbrit
Level 21

Re: Product renewal - why are you trying soooooooooo hard?

Thanks.

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txrroe
Level 7

Re: Product renewal - why are you trying soooooooooo hard?

need to turn off cause I can't find it but will you shut it off?

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exbrit
Level 21

Re: Product renewal - why are you trying soooooooooo hard?

Go to your account page and turn it off there or call Customer Service and ask them to do it, it's a free call.

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