Burried in the EULA when installing the software is an automatic renewal policy. This is appalling, not so much the fact that an automatic renewal isn't a bad idea but that it is done by stealth. Last year I paid $39.99 for a 3 user license. A few days ago I recieved an email saying McAfee has charged me $89.99 for renewal!
The renewal price if done manually online is currently $59.99, however McAfee seem to think that they are doing me a favour by automatically renewing my licenses for $50 more than last year without even having the decency to bother notifying me in the runup to the renewal date (30 days before the license expires) that it is fine to charge full price and not the discounted rate as offered on their website.
It appears to me that being a loyal customer doesn't pay.
To their credit, McAfee have refunded my card quickly however I have now incurred fees on my credit card for both transactions which the refund did not cover so am still left out of pocket anyway.
I have been a customer of McAfee for in excess of 10 years but am now going elsewhere.
To my knowledge all of the security software companies have auto renewal policy in the EULA. This link from McAfee will assist in turning off the automatic renewal. Since you have already made your decision to move on I wish you the best of luck. http://service.mcafee.com/faqdocument.aspx?id=CS40021
Agreed the issue has annoyed a lot of users though the price change and difference to manual cost is worth passing on the a mcafee staffer who would be interested in your issue. mainly to try to sort out why teh difference and stop it happening again.
I can sympathize with anyone who has had this done to them before and fully understand why they would not ever want to do business with a company which does this ever again.
If I had been notified before the money was taken from my account I would have declined, it is the cheek of just taking the money from my credit card and then telling me, after the event, that they have done it which makes my blood boil.
Is it me or does common decency not say that people need to budget for items like this, a few emails in the weeks runup advising on the renewal cost would not have caused any hardship? It seems similar to giving someone a blank check.
From now on I will be buying a virus killer on CD from the local PC store. I can pick up Norton 2011 (3pc) for around $35 which to me, is a no brainer.