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esty
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Message 1 of 3

Need auto-renewal refund. How can I request this? :(

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I didn't realise that auto-renewal was switched on, so renewed manually for £59.99. The auto renewal has also gone out of my account (£89.99 for the same time period. Rip off!) And now I see the same product on offer for £31.99! So I'd like my two higher figures refunding and will buy at £31.99, but I cannot find a real person, email, livechat, anything for help other than vague support pages which do not help my situation. Any advice/ pointers, please? Can't afford to lose this money. Cheers

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Reliable Contributor catdaddy
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Re: Need auto-renewal refund. How can I request this? :(

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McAfee Consumer products refund policy (TS102153)

You can also contact Customer Service through the  McAfee Consumer Support Portal.

Generally you can negotiate for a reduced price.

Via Phone being the quickest/Online Chat next best.

Hope this helps....

Cliff
McAfee Volunteer
2 Replies
Reliable Contributor catdaddy
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Message 2 of 3

Re: Need auto-renewal refund. How can I request this? :(

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McAfee Consumer products refund policy (TS102153)

You can also contact Customer Service through the  McAfee Consumer Support Portal.

Generally you can negotiate for a reduced price.

Via Phone being the quickest/Online Chat next best.

Hope this helps....

Cliff
McAfee Volunteer
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esty
Level 7
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Message 3 of 3

Re: Need auto-renewal refund. How can I request this? :(

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Thank you! I'm very grateful that you took the time to post the link. No idea why I couldn't find this before. I have now sorted it via chat, got both amounts refunded and bought a cheaper McAfee security package

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