cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7
Report Inappropriate Content
Message 1 of 3

Need auto-renewal refund. How can I request this? :(

Jump to solution

I didn't realise that auto-renewal was switched on, so renewed manually for £59.99. The auto renewal has also gone out of my account (£89.99 for the same time period. Rip off!) And now I see the same product on offer for £31.99! So I'd like my two higher figures refunding and will buy at £31.99, but I cannot find a real person, email, livechat, anything for help other than vague support pages which do not help my situation. Any advice/ pointers, please? Can't afford to lose this money. Cheers

1 Solution

Accepted Solutions
Highlighted
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 2 of 3

Re: Need auto-renewal refund. How can I request this? :(

Jump to solution

McAfee Consumer products refund policy (TS102153)

You can also contact Customer Service through the  McAfee Consumer Support Portal.

Generally you can negotiate for a reduced price.

Via Phone being the quickest/Online Chat next best.

Hope this helps....

Cliff
McAfee Volunteer

View solution in original post

2 Replies
Highlighted
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 2 of 3

Re: Need auto-renewal refund. How can I request this? :(

Jump to solution

McAfee Consumer products refund policy (TS102153)

You can also contact Customer Service through the  McAfee Consumer Support Portal.

Generally you can negotiate for a reduced price.

Via Phone being the quickest/Online Chat next best.

Hope this helps....

Cliff
McAfee Volunteer

View solution in original post

Highlighted
Level 7
Report Inappropriate Content
Message 3 of 3

Re: Need auto-renewal refund. How can I request this? :(

Jump to solution

Thank you! I'm very grateful that you took the time to post the link. No idea why I couldn't find this before. I have now sorted it via chat, got both amounts refunded and bought a cheaper McAfee security package

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community