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brokendaily
Level 7

Mcafee Account Dashboard Problem

I had to update my computer in a way that kinda behaved like I upgrade my computer from (lets say for example) windows 7 to windows 10; naturally this migrated my mcafee product, and here's my real problem

When I goto my mcafee account dashboard to reinstall/install mcafee on other computers (I have a LiveSafe Subscription), my tab that shows which computer its on clones itself; I asked mcafee phone support to take care of this, but no go

the old icon on the far right was the original when I still did windows 7; the 2 on the left should really be just one

TL;DR can any official mcafee person fix this so its like thisMcafee Bug.PNG

and not thisMcafee Bug.PNG and I don't get swamped with multiple computer tabs for the SAME computer; or if this a job for mcafee phone support?

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3 Replies
Peacekeeper
Level 20

Re: Mcafee Account Dashboard Problem

Yes Customer service should be able to remove PCs from the list , Supposedly it will happen by itself in 60 days or so

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brokendaily
Level 7

Re: Mcafee Account Dashboard Problem

well last time this happened, I told them about this and it was more than 60 days later, and the 2nd pic is what the result was (minus a win10 tab)

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Peacekeeper
Level 20

Re: Mcafee Account Dashboard Problem

If you ask them they should be able to do it immediately I will call for the forum tech to assist you

User needs some PC removed from his list.

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