I tried to create my Id and passwort that i can see my created SR´s (service requests).
But during register Mcafee asked me for a "grand #" (grand number).
What is a grand # and where i can find it?
Additional i want to inform you that i created a request to Mcafee that i was downloading the newest "internet security" version beacuse i forgot the administration password for the children protection for the Mcafee software.
SR 970147637 was created from Mcafee for that technical issue.
So fare i got no replay from McAfee on that SR.
That´s the reason why i want to register myself on the service home page to see the SR- status but during registering i got the problem with the "grand #".
additionally i must inform you that the SR was created because after installing the new McAfee software i tried to open Mcafee but it just opened a white window and nothing was visible, even not the mcafee navigation.
Grant # is for McAfee Enterprise version software.
If your issue is with the home version , please try the steps here https://community.mcafee.com/message/262983#262983, else get in touch with Technical support from Useful links at the top of this page .
And then reinstall Mcafee
Doesn´t help. Still white window when i open Internet security
You wrote also to downgreade IE . Actually i have IE9 but also at the time before I delete my previouse Mcaffee Internet security.
Reason for my reinstallation i wrote already. Over the time i forgot the administrator password for the childrens protaction area within Mcafee.
About IE downgreade i think that this is not the reason because just after the first reinstallation i got the white window.
Additionally you wrote that some tweaks of the IE-Option might also help.
about which Security settings you are thinking about in the IE-security options?? Some ActivX setting?? But what does the IE-option have to do with the navigation window of Mcafee??
My system on the PC is "windows 7 home premium" 64 Bit
I tried also to get the online technic support installed on my PC but during installation there came all the time an error.
Martin AndreasNachricht geändert durch derretter on 14.11.12 12:50:24 CST
Dear Mr. Andreas,
Just downgrade IE to version 8 and reboot.
If you still have the same issue, go to Windows updates and again install IE9.
Works like a charm.Message was edited by: supp@user on 11/14/12 2:15:26 PM CST
@derretter, apart form an online account for the downloadable products there is way to see your service requests online - that is a feature only available to Enterprise customers using the business products who have a Service Portal. That facility isn't available to home/consumer product users. You must have been trying to access their portal if it asked for a grant number. You don't use that portal. All your service is through http://service.mcafee.com/ or through the links under 'Useful Links' or McAfee Support > Home and Home Office Support at the top of this page, or you can right-click that McAfee icon by your system clock and select Get Help and follow the links that way.
Message was edited by: Ex_Brit on 14/11/12 4:17:17 EST PM