Bought a new Asus laptop pre-loaded with free trial of Mcafee Livesafe but bought a 1year subscription key card too which activated to my email/mcafee account. The mcafee program will only recognise the 30 day trial and this 1 year account also does not show in my mcafee account under subscription. How can i get mcafee to add the other 365 days to my Livesafe account. It knows I have redeemed the card against my account!
It could be since your Trial Subscription is still active. However you can always contact Customer Service to assist you, and answer your questions:Services and Support for Home and Office
Here is another link also, however it may be best to contact Customer Service to get their opinion/assistance.
All the very Best
McAfee Community Moderator
It would have been best to completely uninstall the trial, run the cleanup tool, reboot and then install the new subscription as described here: How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MC...
But you could try the Subscription Repair Tool first to see if that fixes it: Customers may receive an erroneous alert that the subscription has expired