I am unable to verify my update. It has been weeks. Email to change password has taken hours. How do I uninstall and get my money back?

[vbbuchanan]

I need help

[SPyron]

Hi vbbuchanan, I'm sorry to hear that you've had so much trouble. Which product did you install? I can try to help you out, or get you to the people who can.

[vbbuchanan]

SPyron,Thank you for your response.  I purchased McAfee Internet 3 user May 2.   On July 29th I purchased it again!  I thought I was purchasing something different.  Anyway I still am having trouble being able to verify subscription to McAfee updates.

[SPyron]

Ok, please forgive me if these seem like redundant questions, but I want to make sure we're on the same page.

You accidentally made 2 purchases of the product, and would like a refund on the 2nd purchase, and would like the subscription you purchased on May 2 to be added into your product?

When you right-click your McAfee icon and choose verify subscription, what subscription date shows up after that?

Thanks!

[vbbuchanan]

Are we on the same page now?

[SPyron]

Sorry, I meant I wanted to make sure I understood the full issue so I got the right people involved if needed. Did I restate your issue correctly?

[vbbuchanan]

Yes

[vbbuchanan]

You did restate my issue correctly.

[selvan]

Hi ,

I checked the records using your Email and found that there are two Products purchased/Renewed "Internet Security" and "Total Protection". I would suggest you get a Refund for the Subscription that is unused.

If you could let me know the subscription that you prefer to use I can help you with a Refund to the Un-used subscription. (My Personal suggestion is to have McAfee Total Protection feature)

Regards

[vbbuchanan]

Thank you!  I agree with you.  I want to keep the McAfee Total Protection feature.