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Help! Formatted laptop question

When I got this laptop two months ago, I activated McAfee. Then suddenly, I encountered a problem where I needed to format my laptop. Afterwards, I went to activate my McAfee again but it says that my code is already in use. Help? What should I do? (Screenshot taken a few weeks ago)

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3 Replies
Reliable Contributor SafeBoot
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Message 2 of 4

Re: Help! Formatted laptop question

Just login to your online account and download the installer from there. You can't use your activation key twice - you already have an active online account.

Reliable Contributor exbrit
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Re: Help! Formatted laptop question

As Safeboot says, your software will always be available for download on your online account page:  Antivirus Software and Internet Security For Your PC or Mac | McAfee

When you formatted I assume you didn't uninstall the software first so it's just possible that the license will be used up, but don't worry, Customer Service can free that up for you:

Best to phone them (free of charge) Services and Support for Home and Office the UK line is open right now.

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Reliable Contributor exbrit
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Message 4 of 4

Re: Help! Formatted laptop question

Moved this to "My Account Online" as that's basically what it's about.