Showing results for 
Search instead for 
Did you mean: 
Level 7

Customer Service Chat Not Working...

I am trying to get a refund for an automatic renewal of virus software. 

The customer service chat option does not appear to be working, is anyone having or had a similar problem.  If so, can you recommend the best option to proceed to retrieve a refund.

I have been a Mcafee customer for many years and this is the first time this has happened.

I have it installed on three PC's at home, but after this I will never use them again.

Thank  you in advance

0 Kudos
1 Reply
Level 20

Re: Customer Service Chat Not Working...

Tried calling them? They are there day time Mon-Fri at least in your area?

Chat is

Hours of Operation: 09.00-18.00 local, Monday through Friday

Though I just registered to your country's chat and got on. Maybe it was down or wrong time

0 Kudos