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Which pin to use to activate McAfee Security?

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I just installed McAfee Live Safe on my Smartphone with Android 6.0. If I want to activate McAfee Security I´m asked for a pin. I type in the PIN  i recently defined during the installation, but Security says that this is not the correct PIN. Am I using the wrong PIN?

Andy

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Re: Which pin to use to activate McAfee Security?

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Okay, I solved it on my own. If you will activate McAfee Security and have defined a pin to unlock your phone, McAfee Security asks you for that pin and not for the pin defined during the installation process. For me this was not obvious and should be reviewed for one of the next updates. Usuability means that an user is able to understand what he has to do.

Andy

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Reliable Contributor catdaddy
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Message 2 of 9

Re: Which pin to use to activate McAfee Security?

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Although your phone is not locked, maybe this FAQ will help. Forgotten Pin If not applicable then hopefully someone with more knowledge will pick up this thread. Of course you can always contact Technical Support 24/7 free of charge. https://service.mcafee.com/webportal/cp/home/contact

During the interim quite possibly one of our resident Tier 2.5 Techs are monitoring the Community.

​  Could you kindly assist this individual?

All the Best,

Cliff\CD

Cliff
McAfee Volunteer

Re: Which pin to use to activate McAfee Security?

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I have now uninstalled McAfee on my smartphone. And I used the pin I knew, I couldn´t activate security but I could uninstall McAfee. I´m a little bit confused.

The hints didn´t helped. But thanks for your response.

Andy.

Reliable Contributor catdaddy
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Message 4 of 9

Re: Which pin to use to activate McAfee Security?

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Hi Andy,

             I apologize for not being able help you. I will be the first to admit, (Mobile Security) is not one of my 'Stronger Suits' if you will. Hopefully one of my Colleague's will pick up this thread, whom do indeed use Mobile Protection.

All the Best,

Cliff/CD

Cliff
McAfee Volunteer

Re: Which pin to use to activate McAfee Security?

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Okay, I solved it on my own. If you will activate McAfee Security and have defined a pin to unlock your phone, McAfee Security asks you for that pin and not for the pin defined during the installation process. For me this was not obvious and should be reviewed for one of the next updates. Usuability means that an user is able to understand what he has to do.

Andy

Reliable Contributor catdaddy
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Message 6 of 9

Re: Which pin to use to activate McAfee Security?

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Hi Andy,

               Glad that you figured it out!   Thank you for your invaluable input. I may bring this up as a Topic of discussion for our next call, after I run it by my Colleagues.

               Note:  ​I took the liberty of marking this answered. I hope you do not mind.

All the Best,

Have a Merry Christmas!

Cliff

Cliff
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Reliable Contributor Peacekeeper
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Message 7 of 9

Re: Which pin to use to activate McAfee Security?

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Cd please do so if you want

Reliable Contributor catdaddy
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Message 8 of 9

Re: Which pin to use to activate McAfee Security?

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Thanks PK, Done

Cliff
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Reliable Contributor catdaddy
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Message 9 of 9

Re: Which pin to use to activate McAfee Security?

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Hi Andy,

               Please be informed that I have indeed brought this up as a Topic for discussion. I also added your personal input.

Thanks,

Cliff

Cliff
McAfee Volunteer

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