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We're having trouble registering your device?

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Hi,

I have McAfee Live Safe, current update is installed

I'm trying to activate McAfee Mobile Security on my Kindle Fire HD 8 (5th generation) tablet. I have downloaded the app and installed it, but when I try to activate it, it keeps replying with

"we are having trouble registering your device.. Please try again later"

I have just reset my password for McAfee support, I'm not sure that's relevant though, it hasn't asked me for a user name of a password. It just keeps giving me the same error message.

How can I activate the app on my Kindle?

1 Solution

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Re: We're having trouble registering your device?

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Hi @tmikewalker ,

 

McAfee Mobile Security application is compatible only on android and iPhone devices, Since from March 31, 2017, McAfee Mobile Security for Kindle announced as End-Of-Life.

For more information Kindle EOL, please refer : https://service.mcafee.com/webcenter/portal/cp/home/articleview?locale=&articleId=TS102557

 

Regards

Gokulakrishnan K

 

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members? give Kudos if appropriate 

1 Reply

Re: We're having trouble registering your device?

Jump to solution

Hi @tmikewalker ,

 

McAfee Mobile Security application is compatible only on android and iPhone devices, Since from March 31, 2017, McAfee Mobile Security for Kindle announced as End-Of-Life.

For more information Kindle EOL, please refer : https://service.mcafee.com/webcenter/portal/cp/home/articleview?locale=&articleId=TS102557

 

Regards

Gokulakrishnan K

 

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members? give Kudos if appropriate 

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