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stuio
Level 7

WaveSecure has locked my device, asking for a pin.

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Hi,

Mcafee waveSecure has somehow locked my device.

Wavesecure came pre-installed on my Sony Ericsson XperiaMini pro.

I have tried to uninstall wavesecure but it always pops back up, now its locked my device.

T-Mobile and Ericsson have both told me its McAfee thats at fault. I didnt and dont even want this crap on my phone!

Now after 48 hours, im getting no response from McAfee support..

When i boot my phone up, Wavesecure pops up telling its been locked at that i should contact the owner.

I am the owner!

I choose the option of “forgot pin” (as i have never created an account and have no unlock pin) and it says it will SMS the PIN code (to unlock) to a number I use all the time.

I have tried this several times for the last 24 hours and still no SMS.

The number Wavesecure shows is my wives number, BUT strangely starts with +44044 before the mobile number which I am unable to edit before Wave Secure flashes up again.

How can i get this unlock code? and more importantly, uninstall this crap off of my phone..

The Software takes over your phone, you cant even uninstall it..

*TIP*,

don't install it in the first place if you havent already got it pre-installed.

Thanks

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stuio
Level 7

Re: WaveSecure has locked my device, asking for a pin.

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Thanks for your responses.

I had to get the phone reset bak to factory settings professionally,

Should be back with me this week.

As to why or what happened? Not even the shop knew..

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4 Replies
exbrit
Level 21

Re: WaveSecure has locked my device, asking for a pin.

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I don't use the application but according to the Technical Support FAQ the default PIN is 123456 - try that.

If not Technical Support is available directly by phone (recommended method) or online chat, both free of charge. http://service.mcafee.com/TechSupportHome.aspx?lc=2057&sg=TS

Message was edited by: Ex_Brit on 24/01/12 7:21:42 EST AM
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JaiPrakash
Level 12

Re: WaveSecure has locked my device, asking for a pin.

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Hi stuio,

Please let us know if you  were you able to unlock your device ?

Regards,

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stuio
Level 7

Re: WaveSecure has locked my device, asking for a pin.

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Thanks for your responses.

I had to get the phone reset bak to factory settings professionally,

Should be back with me this week.

As to why or what happened? Not even the shop knew..

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JaiPrakash
Level 12

Re: WaveSecure has locked my device, asking for a pin.

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Glad that you are OK now

Cheers,

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