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Rena
Level 8
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Message 1 of 18
‎05-26-2020 09:45 AM

Safe Connect

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Hello, Safe Connect doesn't send any permissions (VPN) I got stuck in this:Screenshot_20200526_194324_com.mcafee.safeconnect.android.jpg

 What shoud i do? 

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sezen_m
Level 11
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Message 16 of 18
‎06-22-2020 07:09 AM

Re: Safe Connect

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Değerli üyemiz,

 

Ne yazık ki VPN kullanımı Tükiye' de yasaklanmıştır.

Bu konu hakkında aşağıdaki bağlantı üzerinden daha fazla bilgiliye sahıp olabilirsiniz.

https://service.mcafee.com/webcenter/portal/cp/home/articleview?locale=en_US&articleId=TS103017

 

McAfee Müşteri Desteği

 

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Madhan
Moderator
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Message 18 of 18
‎06-22-2020 12:36 PM

Re: Safe Connect

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Hello @Rena 

We found that the location is Turkey and sorry to inform that VPN is restricted according to your Government law. Please access the below article that has info about VPN.

FAQ's about McAfee VPN

Please feel free to contact us through Community or other McAfee Support Channels if you need any assistance.

Regards,
Madhan M

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Dustin_techie
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Message 2 of 18
‎05-27-2020 11:28 AM

Re: Safe Connect

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You may need to turn On some permissions in your settings. 

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Rena
Level 8
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Message 3 of 18
‎05-27-2020 11:47 AM

Re: Safe Connect

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Screenshot_20200527_214238_com.google.android.packageinstaller.jpg

  • I already did that. Nothing changes. 
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Rena
Level 8
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Message 4 of 18
‎05-29-2020 10:49 AM

Re: Safe Connect

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Hello? 

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Peacekeeper
MVP
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Message 5 of 18
‎05-29-2020 01:31 PM

Re: Safe Connect

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@Sudhakar_A_K 

Can you please comment

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Rena
Level 8
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Message 6 of 18
‎05-29-2020 08:12 PM

Re: Safe Connect

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I already gave every kind of permission to the app, (not vpn, because it's not showing up) 

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Sudhakar_A_K
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Message 7 of 18
‎05-30-2020 05:26 AM

Re: Safe Connect

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Hi @Rena 

We are sorry that your Safe Connect fails to work properly, please let us know the Android & Safe Connect version installed in the device.

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Rena
Level 8
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Message 8 of 18
‎05-30-2020 06:48 AM

Re: Safe Connect

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My app's version is 2.7.0.739

And android is 9

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Sudhakar_A_K
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Message 9 of 18
‎05-30-2020 09:39 PM

Re: Safe Connect

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Hi @Rena 

Please uninstall safe connect and run android updates on your mobile then restart the mobile and reinstall safe connect to check the status. 

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Rena
Level 8
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Message 10 of 18
‎05-30-2020 10:45 PM

Re: Safe Connect

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I was have the latest Android update, so i just deleted the app, restart the phone, and reinstall the app.

Sorry, nothing changed.

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