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Re: Safe Connect

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Hi @Rena 

If you have any antivirus program installed in your mobile, please run virus scan in the mobile and check the safe connect status.

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Message 12 of 18

Re: Safe Connect

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Spoiler
 

I'm using McAfe Mobile Security for my mobile. It scanned, and nothing found. Then I tried the VPN, it's still the same problem.

 

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Message 13 of 18

Re: Safe Connect

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Hello, Is my message sent? 

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Message 14 of 18

Re: Safe Connect

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hello,

i would like to ask if your problem has been solved in the meantime ?

if not, i noticed this topic in LiveSafe.

https://community.mcafee.com/t5/LiveSafe/LiveSafe-and-VPN/m-p/659137

it seems there is currently a problem with the VPN and maybe this effects also the Mobile version and that is the reason you are having difficulties currently.

maybe asking the mod from that topic;if he can answer;

@Madhan

do you know if this problem could be related what you answered in the LiveSafe topic in above link perhaps  ?

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Message 15 of 18

Re: Safe Connect

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Hello @Rena 

Sorry for the delayed response. 

We have to investigate this by collecting logs, observations etc. Due to nature of this incident, we will contact and help you fix the issue privately.

I've sent you a private message. Please respond to that message so that we can help you further.

Regards,
Madhan M 

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Message 16 of 18

Re: Safe Connect

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Değerli üyemiz,

 

Ne yazık ki VPN kullanımı Tükiye' de yasaklanmıştır.

Bu konu hakkında aşağıdaki bağlantı üzerinden daha fazla bilgiliye sahıp olabilirsiniz.

https://service.mcafee.com/webcenter/portal/cp/home/articleview?locale=en_US&articleId=TS103017

 

McAfee Müşteri Desteği

 

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Message 17 of 18

Re: Safe Connect

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Merhabalar @sezen_m,

Bilgilendirmeniz için tesekkur ederim.

Iyi gunler.

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Message 18 of 18

Re: Safe Connect

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Hello @Rena 

We found that the location is Turkey and sorry to inform that VPN is restricted according to your Government law. Please access the below article that has info about VPN.

FAQ's about McAfee VPN

Please feel free to contact us through Community or other McAfee Support Channels if you need any assistance.

Regards,
Madhan M

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