i would like to ask if your problem has been solved in the meantime ?
if not, i noticed this topic in LiveSafe.
it seems there is currently a problem with the VPN and maybe this effects also the Mobile version and that is the reason you are having difficulties currently.
maybe asking the mod from that topic;if he can answer;
do you know if this problem could be related what you answered in the LiveSafe topic in above link perhaps ?
Sorry for the delayed response.
We have to investigate this by collecting logs, observations etc. Due to nature of this incident, we will contact and help you fix the issue privately.
I've sent you a private message. Please respond to that message so that we can help you further.
Ne yazık ki VPN kullanımı Tükiye' de yasaklanmıştır.
Bu konu hakkında aşağıdaki bağlantı üzerinden daha fazla bilgiliye sahıp olabilirsiniz.
McAfee Müşteri Desteği
We found that the location is Turkey and sorry to inform that VPN is restricted according to your Government law. Please access the below article that has info about VPN.
Please feel free to contact us through Community or other McAfee Support Channels if you need any assistance.