Moved this to Mobile Products.
It's probably best you go straight to Mobile Support, it's free of charge.
That's assuming you still want help as you've marked your question "Assumed Answered".
Simply contact support via the Link Ex_Brit furnished in Reply #1 , and explain your situation.
Via Phone/Online Chat being much quicker.
Under the 'Drop Down" box, change your Country to Germany to get the proper assistance.