I tried to factory reset my phone because it kept rebooting randomly, only to be greeted with a McAfee security lock I never remember setting. I have created an online account with McAfee to try and resolve the problem, however when I move to a new menu on the McAfee website it logs me out and says my password is wrong. Beyond frustrated here.
I moved this to Mobile Products.
I suggest you contact Technical Support by phone. It's free and by far the fastest way to get your phone unlocked plus you can escalate the case if necessary.
(Use a land line)
In that case I would follow the suggestions Colleague Ex_Brit made. The call is (Free). We Moderators have no access to your accounts, and Technical Support is more facilitated to resolve your issues.
All the Best,
tech support is not available to free users. All lockout people try UK 02079490107 or service.mcafee.com not sure hasn't yet offered anything to me.
Please stay with your first thread HERE
Posting all over the place only makes it confusing.