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D-wa
Level 7
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Message 11 of 23

Re: Non-removable virus

Got exactly the same problem few days ago and the notification from McAfee still the same even for now.

Type: Non-removable file

Pathname: /preload/ vendor/app/ com.gamestore.apk

Created: 28 Aug 2017

Artemis!3b0f8f9c6163

 

The only option I got from McAfee is "Ignore threat" which I'm sceptical about.

My phone also a Lenovo phone, so after reading OP's post I expect maybe its just a false threat, maybe it's just a legit lenovo or Android's program that detected as virus by McAfee right after recent McAfee Update (Since it's created 28 Aug 2017 but just detected a few days ago) , but who knows...
So I just search and ended here to confirm if I just need to "Ignore threat" or do something else.

Re: Non-removable virus

Hello @D-wa 

Can you please follow the above log collection steps &provide us logs, so that I will have this escalated to engineering team.

ewe
Level 7
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Message 13 of 23

Re: Non-removable virus

Hello, so when are we getting a fix for that threat?

D-wa
Level 7
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Message 14 of 23

Re: Non-removable virus

I've done to the 4th step.

but at 90% (Scan) Mcafee always restart then show

"You have 1 critical notification" and this All I got:

 

Screenshot_2018-08-10-19-52-48-816.jpeg

D-wa
Level 7
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Message 15 of 23

Re: Non-removable virus

Screenshot_2018-08-10-19-52-59-426.jpeg

Re: Non-removable virus

 Hello @D-wa 

Thanks for the logs, let me check with the dev team and get back to you. Can you please respond for my private message.

Re: Non-removable virus

Same issue , same context, Lenovo Vibe P1 phone. it says created date as 02-may-1971 . all the rest same as other users. Whats the fix ?

Re: Non-removable virus

Hello @sureshi100

I will have this checked with my developing team to know more about this file. And will keep this post updated as soon as we have logs from your devicve. Can you follow the below steps to provide us the logs. 

1. Open McAfee Security on device

2. Tap the top bar 10 times with-in 20 seconds.

3. Scan to start logging activity (Toaster Message) "Logging enabled"

4. Run the scan/record the issue.

5. Tap the bar 10 times to Stop the logging

6. (Toaster message) Logging stopped  

And also please respnd in private message where I have asked for the the IMEI number &OS version of your device.

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Re: Non-removable virus

I also looking for solution

Re: Non-removable virus

My husband's phone has the same "non removable file" message when he does his McAfee scan.
I'm trying to follow the steps indicated but how do I send you the logs?  I'm on my computer and running the log on my his phone.