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Arty95
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Mobile Security iOS issues while active VPN

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I detected that is needed disconnect VPN from the configuration of mcafee mobile security while I try browsing from several apps like YouTube, Chrome and even my Roku access or is delaying too much time or replying there is no internet access in wi fi, anybody of the technical support would give me help in this issue? please...

1 Solution

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Re: Mobile Security iOS issues while active VPN

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@Arty95 

Please try changing the country location and check if it works. If issue persists, uninstall and reinstall the app.

Regards,
Siva

 

6 Replies

Re: Mobile Security iOS issues while active VPN

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@Arty95 

Please try changing the country location and check if it works. If issue persists, uninstall and reinstall the app.

Regards,
Siva

 

Arty95
Level 8
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Message 3 of 7

Re: Mobile Security iOS issues while active VPN

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Thanks I will ...

Arty95
Level 8
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Message 4 of 7

Re: Mobile Security iOS issues while active VPN

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Hi Siva,

I’ve done the two solutions what you said to me... the last one was reinstall the app, but with the same results I need to disable the VPN.

Any other suggestions?

Thanks,

Regards,

Arturo.

Re: Mobile Security iOS issues while active VPN

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@Arty95 

Please try the below steps and check if it works

  1. Turn on Airplane mode
  2. Open Settings on your iOS device.
  3. Tap General.
  4. Tap VPN if applicable.
  5. Tap on Delete Profile.
  6. Confirm that you would like to delete this profile by tapping Delete again
  7. Turn OFF Airplane mode

Regards,
Siva

 

 

 

Arty95
Level 8
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Message 6 of 7

Re: Mobile Security iOS issues while active VPN

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Hello Siva:

The solution you proposed was to remove the VPN profile.
But now if the app is supposed to be to protect internet browsing when I enable secure browsing, the VPN is installed.
And then  I check additionally that internet browsing through chrome also doesn't work!

Re: Mobile Security iOS issues while active VPN

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@Arty95 

Which VPN are you referring to. Please share the error message or the screenshot of the issue

Regards
Siva

 

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