I just instaled McAfee Mobile Security 188.8.131.52 onto my BlackBerry Style 9670. After rebooting, I tried clicking on the McAfee Security icon, but my phone locks up. I've tried rebooting several times, but clicking on the icon always causes the phone to freeze. How can I trouble-shoot this?
Thanks for the suggestion.
I don't think McAfee Mobile Security (MMS) is simply locked, because when I click the McAfee Security icon, my entire device freezes. The FAQ says that MMS might be incompatible with other "anti-theft mobile applications". I have BlackBerry Protect installed.
Originally I downloaded the app, and then accepted the license agreement. This is where it froze.
When I log into the web site, it says that I need to activate my phone.
Is there anything else I could try?
You are probably right about clashing software. Reset your Blackberry back to factory and start over? I don't know to be honest. Support might be able to help you, have you tried them as I suggested?Message was edited by: Ex_Brit on 19/01/13 8:30:59 EST PM
I'm worried that resetting the phone back to factory setting will remove the settings applied by Telus, which may make the phone unusable.
Someone has called me back. They said that McAfee Mobile Security (MMS) requires 200 MB of free space. My phone only has 175 MB free.
I find the 200 MB free space requirement to be unusually large, since the actual download is only 1 MB (does the 1 MB download expand to 200 MB?). Also, the phone requirements don't seem to be documented anywhere. It is also strange that the installer application doesn't check to see if there is enough free space before trying to install itself.
My BlackBerry Style only has 512 MB total on the device, so it is unlikely that I will be able to free up enough space.
I just wish that the box would have listed this requirement, so I would have known before buying it.
Customer Services offer refunds on unsatisfactory software within 60 days I believe. You'd have to ask them. Link is under Useful Linkis at the top of this page. If you bought it elsewhere consult the merchant's conditions and/or your credit card protection agreement if it was used.