and I am currently on hold for 37 minutes waiting to speak to a human being so i can find out why tier 3 support hasnt calles me back in over a week. so frustrating. always get someone on the phone who barely speaks english. they dont listen and ignore the months worth of information - serial numbers, adroid ids etc. they usually pretend to look at the ticket and then try to send me simple instructions on how to download and install the product.
the issue is that the mobile protection for android will not register (which you must do to use it). i have several android devices that it works fine for, but this one says that it was registered before with a different email. It is a new device and I don't have a different email. they spent a month asking me fornone peice of info at a time, disapearing then emailing me back after I ask what the hell is going on. at thatbpoint they would asknforone more peice. so far they have not done one useful thing and they dont seem to care one bit.
anyone else had this super support experience? oh - also complained to there "executive" support complaint team or whatever they call it and they never responded. the whole companynis a god damn joke.
I have pushed this to a couple bods who should see someone fixes this.
This is an account issue and I would have thought customer service not tech support. Will see what my contacts say.
Post any of your Job numbers here please so they can read up the history.
Moved this provisionally to VirusScan USB and Mobile as we are discussing Android Protection although am wondering if Live Support may be more appropriate in this instance.
Mobile Security has its own support portal according to the data sheet I'm looking at: http://home.mcafee.com/store/supportDocs.aspx?prodcode=MMS2012
(Customer Support: http://service.mcafee.com/MobileSupportHome.aspx?lc=1033&sg=MS&pt=1 )
Anyway hopefully Tony will manage to find someone who knows about this and can figure out why it is telling you that your phone is already registred under a different email address and he can move this to another section if necessary.
Message was edited by: Ex_Brit on 18/02/12 7:45:26 EST AM
Sorry for the inconvenience caused . I have routed this to the concerened team and you would be assisted by the mobile team shortly.
latest update on you issue : Our Mobile team has sent you an email with more information regarding the cause and fix for your issue , please check and get back to us if its still unresolved .