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gbuijs
Level 7

McAfee mobile Security suddenly changed language

Dear all,

I currently am using McAfee Mobile Security v4.9.3.863 on a Android phone running on Android version 6.0.1.

Recently I received the "WIFI attack" message on my mobile and noticed that the half of my McAfee inferface had a diffrent language than my Default language (Dutch) (see screenshot attached).

Is this error known or is this the work of virus/malware? Can you please advise me on how I can fix this issue?

Many thanks in advance and hope to hear from you soon.

Kind regards,

Glenn

12 Replies
catdaddy
Level 20

Re: McAfee mobile Security suddenly changed language

Announcement:NOTICE: False Wi-Fi Attack Message
by Tiffany Admin (August 29, 2017) NOTICE: False Wi-Fi Attack Message

We are aware that customers are currently seeing a false positive WiFi attack message. We are working with our engineering team to fix this ASAP. We suggest that you temporarily turn off WiFi security and connect to your network normally. Thanks for your patience while we address this.

Cliff
McAfee Volunteer
0 Kudos
rpvrees
Level 7

Re: McAfee mobile Security suddenly changed language

How do I get McAfee MMS to reset to the original language (Dutch). Ever since the Wifi SSLsplit issues McAfee on my mobile phone is in Dutch and Norwegian. I have tried restarting my phone. That did resolve the Wifi issue. But it did not reset the language issue. Does anyone have any ideas?McAfee issue NL-NO Language.png

0 Kudos
catdaddy
Level 20

Re: McAfee mobile Security suddenly changed language

I suggest that you contact Technical Support through the McAfee Consumer Support Portal.

Select your country,Via Phone most expedient/Online Chat being the next.

All the best,

CD

Cliff
McAfee Volunteer
catdaddy
Level 20

Re: McAfee mobile Security suddenly changed language

Of course one of our Resident 2.5 Technical Engineers may pick up this discussion,and provide his/her input.

​  Please save your ( Service Request ) # in case you have to escalate to a Higher Tier Technician.

Cliff
McAfee Volunteer
exbrit
Level 21

Re: McAfee mobile Security suddenly changed language

Someone in the Dutch Community is reporting the same issue, so there must be a glitch somewhere in the programming.

I don't use it so I can't offer suggestions, I'm just pointing out that you aren't alone.                   

hammondsx
Level 7

Re: McAfee mobile Security suddenly changed language

i do have same problem since 31/8/2017 on smartphone samsung galaxy s4 and tablet samsung s3.

i have reported the  problem on 31/8/2027 under number SR-2308551208, but untill  now, no reaction received.

0 Kudos
exbrit
Level 21

Re: McAfee mobile Security suddenly changed language

​ please can you or one of your staff help here, thanks?

0 Kudos
catdaddy
Level 20

Re: McAfee mobile Security suddenly changed language

I am bringing this up as a 'Topic of Discussion' on our Conference Call Monday.

Cliff
McAfee Volunteer
catdaddy
Level 20

Re: McAfee mobile Security suddenly changed language

Mobile Support is expected to reach out and address this issue.

Cliff
McAfee Volunteer