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Level 7

I Can't Update Mobile Security in BlackBerry 9700

Hi all,

This is my first discussion.

I was installed McAfee Mobile Security(Ver. in my BB 9700 from BlackBerry World, but when i try to Update I've the next error :

Virus Definition : 1.0.6

Last Update : 2011-11-29

Last Verifying : Never

In the last process show : Verifying, Connceting, Download, Installing, Error Update.

McAfee support coment that this error perhaps is for connectivity 3G, but i try to update connected at GPRS , and continue with this error.

I intall and desinstall and reinstall some times, but i can't to advance.

Thanks for you help !


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Level 21

Re: I Can't Update Mobile Security in BlackBerry 9700

My Mobile Security is having problems connecting to the web at the moment here so perhaps the main server is down, but mine is v3.x so it appears yours may be out of date.  Is your device set to today's date and time correctly?

Best to call support on Monday if the problem doesn't correct itself.

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