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Gednav
Level 7
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Message 1 of 5

How to Remove a Android/Joker.DW!ML Virus

I just bought the new Xiaomi Mi 10T Pro in Chiang Mai, Thailand.

After downloading the usual apps I have on my phone, I installed McAfee (Pro) and it ran a scan. 

The threat appears to be "High Level" and the only option is to "Ignore threat".

I've already tried a factory reset and installed McAfee (Pro) first and ran a scan. 

The Joker virus seems to still be on the phone.

When I run a security scan using my phone's innate virus scanner, nothing shows up. I've also checked Google Play for issues and its not picking anything up.

Any ideas?

McAfee Total Protection 

4 Replies
Magesh
Moderator
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Message 2 of 5

Re: How to Remove a Android/Joker.DW!ML Virus

Hi @Gednav 

We are sorry for the inconvenience. We have sent a private message to you to look in to this further. 

Regards

Magesh J

BTan07
Level 7
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Message 3 of 5

Re: How to Remove a Android/Joker.DW!ML Virus

Hi

I encounter the same problem reported by Gednav. I bought a new phone Xiaomi Mi 10T Pro last week, and after installing McAfee Internet Security and run the scan, Android/joker was reported. Please refer to the attached screenshots. I could not locate any app which might be for the file reported. I also cannot locate the file itself. When I try the McAfee 'Remove all' option, it display a message but could not remove the file. The scanning function could not be re-started. 

How do I remove the file ?  

Thank you.

karcoma
Level 7
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Message 4 of 5

Re: How to Remove a Android/Joker.DW!ML Virus

I have the same problem

karcoma
Level 7
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Message 5 of 5

Re: How to Remove a Android/Joker.DW!ML Virus

You can delete this package with Google files .apk

It works!!

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