You can contact Technical Service for mobile products/McAfee Products by following the directions HERE
For Mobile inquiries scroll down to #3......Message was edited by: catdaddy on 6/18/14 4:22:46 AM EDT
eventual response from that link tells me to phone "Please call: 1-866-622-3911" ... from the UK !!!
i expected better than that ...
but it has given me a "Service Request number: 1511372492" so i will have to wait until someone wakes up and makes contact ...
not impressed with this bucnh so far - and it appears that the general online community agrees.
Then hopefully the Forum Tech/or another Moderator wil pick this thread up,and possibly assist you in more detail. I apologise for being unable to assist you further.
Pinged a tech to popin. Depends on when he is on duty.
When you followed the link on the FAQ Cd gave you did you change the country to UK? I did a fake support entry and got a (020) number is that UK?
Message was edited by: Peacekeeper on 18/06/14 7:23:22 PMMessage was edited by: Peacekeeper on 18/06/14 8:44:38 PM
I see that the Service Request has been successfully created (perhaps 2 numbers for your contact) however if you had chosen "Phone" (while creating Service Request) you need to call the displayed Phone number and Press number 1 for Tech Support. Inform that you are seeking Support for Mobile wherein you will be routed to Mobile Support.
You can also go to the same Support page and Choose "Chat" option where you will be assisted live for fixing the issue. This is comparatively less effective than the Phone Support as it requires Installing chat applet and Network Connection.
Post back for clarifications..!