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HIgh CPU usage and battery drain on Android 9 after update to McAfee Security 5.3.0.484

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After upgrading my McAfee Security to version 5.3.0.484 the battery drains twice as fast as normal. When checking battery information McAfee Security is all time high 30% usage or more, twice the amount of the second software "Pokémon GO" know for it's battery usage.

This has rendered my phone useless since it has gone from lasting 2 days to much less then 1 day. The device from time to time gets really hot and I have a concern for the battery health due to heat.

I'm considering uninstalling this software if no fixes are released.

Phone in use: Samsung Galaxy A8, Android Version: 9

I have attached 2 image:

1) Showing high battery usage and constant activity, no sleep

2) Strange CPU usage warning from Samsung Device Care, due to extrem CPU usage

screenshot_high_battery_device_care.jpgHigh battery usagescreenshot_high_cpu_device_care.jpgHigh CPU usage

BR

/Per

2 Solutions

Accepted Solutions

Re: HIgh CPU usage and battery drain on Android 9 after update to McAfee Security 5.3.0.484

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Hi @eeyoresan , 

 

As your Samsung phone is running with Android OS, which is vulnerable to virus and malware and hackers. It need protection 24/7 from a security point of view. Hence McAfee as a efficient security program run's 24/7 in your device to do background scan and protect and secure your data and device from threats and Malware.

However I understand your concern on battery life. I will have this checked with my development team. Meantime, i would prefer to do a clean re-installation of McAfee security program and observe the battery life and please keep us posted. 

 

Regards

Gokulakrishnan K

McAfee Support Team

Re: HIgh CPU usage and battery drain on Android 9 after update to McAfee Security 5.3.0.484

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Fyi: I also reinstalled McAfee livesafe app a few days ago and the issue with my battery seems to be fixed. 

Was able to activate my account so no problem there for me

11 Replies

Re: HIgh CPU usage and battery drain on Android 9 after update to McAfee Security 5.3.0.484

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Hi @eeyoresan , 

 

As your Samsung phone is running with Android OS, which is vulnerable to virus and malware and hackers. It need protection 24/7 from a security point of view. Hence McAfee as a efficient security program run's 24/7 in your device to do background scan and protect and secure your data and device from threats and Malware.

However I understand your concern on battery life. I will have this checked with my development team. Meantime, i would prefer to do a clean re-installation of McAfee security program and observe the battery life and please keep us posted. 

 

Regards

Gokulakrishnan K

McAfee Support Team

Re: HIgh CPU usage and battery drain on Android 9 after update to McAfee Security 5.3.0.484

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Hi,

I will try to perform a re-install of the app in my phone:

  1. Uninstall app
  2. Install app

Do I need to re-activate my license for this device or is it handled automatically

Will report back tomorrow if there is any change in behavior

BR

/Per

Re: HIgh CPU usage and battery drain on Android 9 after update to McAfee Security 5.3.0.484

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Re installed application but i can not send new activation link

I constantly get an error message:

Error_processing_mcafee.png

I found my old installation link and used the activation code from that one, but now I got a trial license even thou i can see my device  listened under my protected devices under home.mcafee.com

This community site does not work for me when using chrome I only get Bad Request.

Isn't any of your services working properly at the moment?

BR

/Per

Re: HIgh CPU usage and battery drain on Android 9 after update to McAfee Security 5.3.0.484

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I have this too since the update of previeus week. My battery is dead after 7 hours instead of 32. McAfee was at 43% of battery usage. This morning I removed it from my Samsung A5 and I already see the differences. Had McAfee already for 1 year without issues... 

Re: HIgh CPU usage and battery drain on Android 9 after update to McAfee Security 5.3.0.484

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I guess this has something to do with the latest version release 30/8 this year the day after I upgraded the issues started.

I have tried to reinstall the app but it seem like I have ended up in limbo, since the license workflow does not work for me at the moment, see post above.

I can only access this forum using MS Edge, if I try chrome I get bad request so something is messed up at McAfee at the moment, hope to see a fix soon.

/Per

Re: HIgh CPU usage and battery drain on Android 9 after update to McAfee Security 5.3.0.484

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Hi @eeyoresan ,

I understand that you have activated a Trial version instead of paid subscription. I have sent you a private message, please reply back with the information requested. So i could help you activating your paid subscription. 

 

Regards

Gokulakrishnan K

Re: HIgh CPU usage and battery drain on Android 9 after update to McAfee Security 5.3.0.484

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@eeyoresan 

Let me know if your battery is draining slower with the re install . Then I will do the re installation also on my device

Re: HIgh CPU usage and battery drain on Android 9 after update to McAfee Security 5.3.0.484

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For your information: my battery lasts now already 3x longer than before I remove McAfee

Re: HIgh CPU usage and battery drain on Android 9 after update to McAfee Security 5.3.0.484

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Hi,

It seem like battery drain is far less after reinstall, yesterday I had approx. 60% battery left in the evening which is more normal for my phone.

However I have not managed to get the correct license after activation. I have tried to send a new activation code but it fails. I received an Activation code from McAfee support Team but my McAfee app. still say license type: TRIAL. 

Due to this fact I cannot make a 100% sure conclusion that reinstall solved my issue, don't know if all parts are active in the app. Must have more information about the license issue.

BR
/Per

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