I am a little frustrated now after over a week of trying to get a resolution after purchasing the McAfee Mobile Security the issue has been elevated from T1 to T2, to T3 support; and now I have heard nothing in over 4 days from them, even after repeated requests for information.
From my limited understanding of what is happening; the problem seems to be a simple fix - it appears as though the mobile number that is registered against the purchase is too short to fit my number in - so it thinks the number is invalid, which it is not...I can enter shorter numbers, but not my current phone number.....so extend the field size!!!!
I am right on the verge of getting in contact with the bank and getting them to cancel the transaction due to McAfee being un willing to provide the product that they have taken payment for....grrrrr
Was I wrong to expect something as simple as prompt problem resolution from such a large player in the industry?
Any ideas how I can get some movement on this??
Moved to VirusScan USB and Mobile for better attention assuming consumer product and not Enterprise.
FYI the phone number format to use on any online page is 10-digits as in North American area code and number format 123-456-7890 if you can try that with a combo of the actual mobile number and country or local area code digits preceding it but you may have to drop some of the first few digits accordingly to fit.
Someone with expertise will be along soon here I hope.Message was edited by: Ex_Brit on 20/02/12 2:10:26 EST PM
The number I am using is for the New Zealand networks and is XXX-XXX-XXXXX in length. I have included and excluded the hypens, and also the leading zero in my number (the first 3 digits generally being the phone carrier - eg 021, 027, 022, etc). None work.
I have gone to the area of the site which offers a trial download which also sends a link in a txt message to the phone - and it has the same issue. However if I use a phone number with one less digit then it works fine.
Sorry for the rant in my initial post; I am just at a loss as to why this process is taking so long to get resolved.
Thanks for moving the post too.