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Disappearing widget

The widget keep disappearing from my phone. It works for less than a day and stops after. Only a reboot can help. I'm using Huawei mate 20 lite, with Android/Emui 10. Everything is enabled for the soft in the option.

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Re: Disappearing widget

Hi @vbol 

We are sorry for the inconvenience caused. I would like to let you know that in order to keep widget from disappearing your McAfee application should have a latest version, kindly check the play store for any latest update available for McAfee. Also all the settings for McAfee should be enabled. 

For example: Go to settings >> accessibility >> McAfee security>> enable 

Go to settings >> Applications >> McAfee >> permissions >> allow all permission. 

Finally if all the features are enabled and still the widget keeps disappearing, kindly uninstall and reinstall the McAfee application. Please let us know, if the issue still persist.

Regards,

Krithika S

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Re: Disappearing widget

Unfortunately even with an app reinstall I'm having the same issue. One or two days the widget is on the screen afterwards disappears and unless I reboot the phone it'll stay like that. 

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