cancel
Showing results for 
Search instead for 
Did you mean: 
John46
Level 9
Report Inappropriate Content
Message 21 of 26

Re: 2 threats/virus infections that cannot be removed Artemis!sd32432445cb6 JavaTcmdHelper

Jump to solution

Ianb281, kienzel,

Thanks for the quick replies, much appreciated.

I wasnt on the free subscription, I had the paid for version so it should have updated immediately, but it is still reporting the issue. 

Its the financial apps that I have been avoiding as well !!

I will chase McAfee there should be some sort of update soon.

 

Re: 2 threats/virus infections that cannot be removed Artemis!sd32432445cb6 JavaTcmdHelper

Jump to solution

If its any help I changed over whilst on a call from mcafee, who led me through a series of changes, none of which I can remember sadly. 

Might be worth asking for a call back. 

Good luck. 

John46
Level 9
Report Inappropriate Content
Message 23 of 26

Re: 2 threats/virus infections that cannot be removed Artemis!sd32432445cb6 JavaTcmdHelper

Jump to solution

Thanks, I will try that.

Highlighted

Re: 2 threats/virus infections that cannot be removed Artemis!sd32432445cb6 JavaTcmdHelper

Jump to solution

Hello John,

We have whitelisted the application in our virus definition. Please update the virus definition manually by following the below steps:

 

  • Open McAfee
  • Click on 3 dots at the top right corner
  • Select the option “Scan Info”
  • Select “Update Virus definition”
  • post update – Please Initiate a deep scan from the 3 dots at the top right corner.

 

If the threat still appears, please remove McAfee and reinstall the application and scan your device completely post activating your subscription.

 

Please follow the link below to Uninstall the McAfee application :

https://service.mcafee.com/webcenter/portal/cp/home/articleview?articleId=TS101407

 

Please follow the link below to install the McAfee :

https://service.mcafee.com/webcenter/portal/cp/home/articleview?articleId=TS100342

 

Was my reply helpful? If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

John46
Level 9
Report Inappropriate Content
Message 25 of 26

Re: 2 threats/virus infections that cannot be removed Artemis!sd32432445cb6 JavaTcmdHelper

Jump to solution

I have now updated and have definitions version 5.1.0_26.426.672

I have then done a deep scan and it still showed the problem on that scan, but as it is now whitelisted I have successfully selected the 'ignore' option (which was previously disabled). 

That will do for now, and I will reinstall the app later when I am on my home wifi.

Thanks !

 

Re: 2 threats/virus infections that cannot be removed Artemis!sd32432445cb6 JavaTcmdHelper

Jump to solution

I have reinstalled the App and can at last report that all is well.

Many thanks to all those who have contributed and worked hard to get the matter resolved. 

Kindest regards

Ianb281

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community