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Active Passport idle period

I am trying to determine what 8.3.0 uses to determine if a session has gone inactive.  Can anyone tell me what protocols the firewall is monitoring?  We have a ruleset that allows XMMP chat that users must authenticate to use.  The firewall is configured to use Active Session with Web Login with a expire of 1 hour of idle time, and 6 hours absolute.  My customer has complained in the past that the session is closing after 1 hour, even though they are using XMMP chat. 

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