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services constantly crashing - always with ESPN3

I'm having a problem with the applications controlling McAfee Family Protection always crashing. It crashes seemingly at random throughout the day. This causes all Internet traffic to stop working until the service is restarted automatically, or the PC is rebooted.

This is extremely annoying.

But I can make it crash 100% of the time whenever I try to view a live game on ESPN3. I can never watch the even because the applications crash in the background every single time. I've tried for months..upgraded flash..upgraded browsers..tried multiple browsers...upgraded MFP... nothing helps.

This is a Win 7 Pro PC.

Here are the event logs:

Log Name:      Application

Source:        Application Error

Date:          4/19/2014 4:07:31 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:     asd

Description:

Faulting application name: mfp.exe, version: 2.6.0.128, time stamp: 0x524409bc

Faulting module name: mfp.exe, version: 2.6.0.128, time stamp: 0x524409bc

Exception code: 0xc0000417

Fault offset: 0x00214b3b

Faulting process id: 0x4bc8

Faulting application start time: 0x01cf5c0a90b6961d

Faulting application path: C:\Program Files (x86)\Internet Content Filter\mfp.exe

Faulting module path: C:\Program Files (x86)\Internet Content Filter\mfp.exe

Report Id: 3c786daa-c7fe-11e3-97f8-1c6f65912a3c

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2014-04-19T20:07:31.000000000Z" />

    <EventRecordID>59626</EventRecordID>

    <Channel>Application</Channel>

    <Computer>asd</Computer>

    <Security />

  </System>

  <EventData>

    <Data>mfp.exe</Data>

    <Data>2.6.0.128</Data>

    <Data>524409bc</Data>

    <Data>mfp.exe</Data>

    <Data>2.6.0.128</Data>

    <Data>524409bc</Data>

    <Data>c0000417</Data>

    <Data>00214b3b</Data>

    <Data>4bc8</Data>

    <Data>01cf5c0a90b6961d</Data>

    <Data>C:\Program Files (x86)\Internet Content Filter\mfp.exe</Data>

    <Data>C:\Program Files (x86)\Internet Content Filter\mfp.exe</Data>

    <Data>3c786daa-c7fe-11e3-97f8-1c6f65912a3c</Data>

  </EventData>

</Event>

Log Name:      Application

Source:        Application Error

Date:          4/19/2014 4:04:26 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      asd

Description:

Faulting application name: mfeicfcore.exe, version: 2.6.0.128, time stamp: 0x5244090c

Faulting module name: mfeicfcore.exe, version: 2.6.0.128, time stamp: 0x5244090c

Exception code: 0xc0000005

Fault offset: 0x000000000018c821

Faulting process id: 0x4b10

Faulting application start time: 0x01cf5c07998fce3a

Faulting application path: C:\Program Files (x86)\Internet Content Filter\mfeicfcore.exe

Faulting module path: C:\Program Files (x86)\Internet Content Filter\mfeicfcore.exe

Report Id: cea1e841-c7fd-11e3-97f8-1c6f65912a3c

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2014-04-19T20:04:26.000000000Z" />

    <EventRecordID>59621</EventRecordID>

    <Channel>Application</Channel>

    <Computer>asd</Computer>

    <Security />

  </System>

  <EventData>

    <Data>mfeicfcore.exe</Data>

    <Data>2.6.0.128</Data>

    <Data>5244090c</Data>

    <Data>mfeicfcore.exe</Data>

    <Data>2.6.0.128</Data>

    <Data>5244090c</Data>

    <Data>c0000005</Data>

    <Data>000000000018c821</Data>

    <Data>4b10</Data>

    <Data>01cf5c07998fce3a</Data>

    <Data>C:\Program Files (x86)\Internet Content Filter\mfeicfcore.exe</Data>

    <Data>C:\Program Files (x86)\Internet Content Filter\mfeicfcore.exe</Data>

    <Data>cea1e841-c7fd-11e3-97f8-1c6f65912a3c</Data>

  </EventData>

</Event>

Log Name:      Application
Source:        Windows Error Reporting
Date:          4/19/2014 4:04:27 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      asd
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: mfeicfcore.exe
P2: 2.6.0.128
P3: 5244090c
P4: mfeicfcore.exe
P5: 2.6.0.128
P6: 5244090c
P7: c0000005
P8: 000000000018c821
P9:
P10:

Attached files:
C:\Windows\Temp\WER9007.tmp.appcompat.txt
C:\Windows\Temp\WER9027.tmp.WERInternalMetadata.xml
C:\Windows\Temp\WER9028.tmp.hdmp
C:\Windows\Temp\WER9096.tmp.mdmp

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_mfeicfcore.exe_15edec5b24ab85c1de8dbb92195214a64a8526_cab_640090e1

Analysis symbol:
Rechecking for solution: 0
Report Id: cea1e841-c7fd-11e3-97f8-1c6f65912a3c
Report Status: 4
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-04-19T20:04:27.000000000Z" />
    <EventRecordID>59622</EventRecordID>
    <Channel>Application</Channel>
    <Computer>asd</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>mfeicfcore.exe</Data>
    <Data>2.6.0.128</Data>
    <Data>5244090c</Data>
    <Data>mfeicfcore.exe</Data>
    <Data>2.6.0.128</Data>
    <Data>5244090c</Data>
    <Data>c0000005</Data>
    <Data>000000000018c821</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Windows\Temp\WER9007.tmp.appcompat.txt
C:\Windows\Temp\WER9027.tmp.WERInternalMetadata.xml
C:\Windows\Temp\WER9028.tmp.hdmp
C:\Windows\Temp\WER9096.tmp.mdmp</Data>
    <Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_mfeicfcore.exe_15edec5b24ab85c1de8dbb92195214a64a8526_cab_640090e1</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>cea1e841-c7fd-11e3-97f8-1c6f65912a3c</Data>
    <Data>4</Data>
  </EventData>
</Event>

Please help or I will have to find another filtering solution.

Thanks.

6 Replies
Reliable Contributor catdaddy
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Message 2 of 7

Re: services constantly crashing - always with ESPN3

Hi someone7,

              Welcome to the McAfee Communities. Having read your post, and observing your Event logs. It seems you may have a compatibility issue? May I ask you what your Anti-Virus Solution of choice is? I have to admit that I am not that Familar with "Family Protection"

                I understand that it does not provide "Anti-Virus" Protection. Where through my McAfee Total Protection Suite, I have and do use my "Parental Control" features.Having said this, I cannot say how much the similarities of both could be.

                Until someone with more Technical capabilities picks up this post, it may be beneficial that you contact Technical Support, either via Chat, or by Phone. Both are free and can be found at the top of the page,under "Useful Links.

                Another suggestion, you could possibly try running the Latest MVT- McAfee Virtual Technician. This can also be found when you click on Technical support. Or by going to mvt.mcafee.com. I apologise for being incapable of assisting you any further.

                Wishing you the Best,

Message was edited by: catdaddy on 4/19/14 4:39:25 PM CDT
Cliff
McAfee Volunteer
Reliable Contributor exbrit
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Message 3 of 7

Re: services constantly crashing - always with ESPN3

I'll add to what Catdaddy said and suggest you contact Technical Support directly as we have little hands-on knowledge of this software.  It's free of charge by phone or online chat and linked under Useful  Links at the top of this page.

Before linking you to them you will be asked to run the Virtual Technician, sometimes that can fix problems all on its own, but there is no guarantee of that.  Run it and then connect with TS.   They need its results anyway which will be sent to them when you connect.

There is a chance a support technician may spot this but as it's a holiday I can't guarantee that.

Also always make sure your system is totally up to date, including IE, even if you don't use it.  Some processes use IE regardless of default browser selection, McAfee included.

Re: services constantly crashing - always with ESPN3

I'm only running Microsoft Security Essentials for anti-virus, and the Real Time scanning is disabled. So I dont think that is the problem.

I'll try the virtual technician app and see what it says.

This PC has high end hardware, so it's more than capable of running this software without a problem.

Also, I should mention that we have added *.espn.com and *.go.com to the "Allowed" list. I would think this would allow all the streaming data without any additional checking.

Reliable Contributor exbrit
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Message 5 of 7

Re: services constantly crashing - always with ESPN3

You shouldn't run a machine without real-time antivirus protection turned on.   I think it best you contact Technical Support as I originally suggested.

Reliable Contributor catdaddy
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Message 6 of 7

Re: services constantly crashing - always with ESPN3

  I see that Hayton also offered up some suggestions, which could enhance System performance. (Which I routinely do anyway) It certainly couldn,t hurt. Again, as I stated I am unfamiliar with "Family Protection", and would at least run the Latest MVT, if not one step further have Technical Support take a look at it.

I would also advise that you mentioned you only have "Microsoft Security Essentials" installed as your Anti-Virus", but you have it turned off? My recommendation in regards to this, is that I would immediately "Turn your RTS- Real Time Scanning on. If you have no other Anti-Virus/Anti-Spyware running, you are leaving yourself subjected to infection.

I felt best to clarify myself, (Never) have more than (1) Anti-Virus/Anti Spyware application running with RTS at the same time. Because they will conflict with each other. However, the (One) you do have installed...Please kindly make certain you have it fully operable.

Having MSE installed, and utilizing it as basically a "On Demand Scanner", is not safe. If I construed what you said, correctly?  It should not effect your system performance either. In addition, I would update it and run a scan.

I see that Ex_Brit stated the same thing, and I am in full agreement, I was unaware that he had posted, I would contact Technical Support. It,s free.....

I hope this helps,

Wishing all the best,

Message was edited by: catdaddy on 4/20/14 5:10:54 PM CDT
Cliff
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Reliable Contributor Hayton
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Message 7 of 7

Re: services constantly crashing - always with ESPN3

The logs give a lot of information but they are not very helpful. Event ID 1000 is a generic description which means, as far as I can make out, "An error has occurred".  The logs do show which applications have crashed, but the data is mainly useful for low-level debugging. If you want to experiment with WinDbg and other similar tools you might find something but I doubt it'll be worth it.

The basic problem is that you're streaming live sport with ESPN3. Family Protection is resource-intensive according to this poster and if it's trying to evaluate a continuous stream of input I suspect it just runs out of system resources. I don't know what you're doing at other times when the programs crash.

If you are the one who has admin rights on the computer is there a way for you to disable FP when you don't need it? I can't advise on details because I don't use it and nor, I think, do the other mods. I think it's one of those products which McAfee bought in from somewhere and tried to integrate into the overall package, perhaps not totally seamlessly.

If you can't alter the FP settings or turn it off then perhaps system specs play a part. It's a Win7 Pro machine so it shouldn't be underpowered, but maybe Speccy can give an insight into whether anything (memory, CPU, GPU) needs to be upgraded.

At the very least you could try to improve the performance of the machine by reducing the number of programs and processes running, by cleaning up and defragging the disk, and so forth. Then (as advised) run MVT to check the integrity of the McAfee installation, and 'sfc/scannow' from a command window to check that none of the system files have become corrupted. If possible check for updates to Windows and third-party drivers, especially audio and video drivers.

There's no way (with the information available) of knowing exactly what's causing the crashes, so eliminating a few of the usual suspects wouldn't hurt.

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