My child has guessed the administrator password for family protection and I am being told that I cannot change it. Has anyone had this problem and solved it. The software is now useless!!
Per the Help Section in the user interface...
Double-click the taskbar icon to open SecurityCenter
|1||Open Parental Controls. |
|2||On the main Parental Controls page, click Change next to Administrator Password.|
|3||On the Change Password page, type your password in the Current Password field, type a new password in the New Password field, then retype your new password in the Re-enter field.|
|4||In the New Hint field, type a password hint, then click Save.|
|5||In the confirmation dialog box, click OK.|
This is assuming it is the latest version you have installed.
I think I must have a different version. I can open family protection but there is nowhere to click change next to administrator. I have the Verizon version of the software. Neither verizon support nor Macafee support have been able to help me yet (I am up to my fifth phone call now!)
OK you must have the 2009 version and I don't have either so I'll try to steer you in the right directions.
The Total Protection 2009 User Guide is here: http://download.mcafee.com/products/manuals/en-us/MTP_userguide_2009.pdf
Page 141+ had the Parental Controls instructions
The part regarding passwords says as follows:
Parental controls uses Windows Users settings so to change them you must log in as a Windows Administrator.
I gather from what I read the your Windows Admin password should be the one you need to change.
But it does say this:
If you have trouble remembering the McAfee administrator password or suspect that it is compromised, you can change it.
1 Log in to SecurityCenter as the Administrator user.
2 Open the Users Settings pane.
1. Under Common Tasks, click Home.
2. On the SecurityCenter Home pane, click Parental Controls.
3. In the Parental Controls information section, click Configure.
4. On the Parental Controls Configuration pane, click Advanced.
On the Users Settings pane, under McAfee User Accounts, select Administrator, and then click Edit.
In the Edit User Account dialog box, type a new password in the New Password box, and then retype it in the Re-enter Password box.
To Retrieve the McAfee administrator's password
If you forget the Administrator password, you can retrieve it.
1 Right-click the SecurityCenter icon , and then click Switch User.
2 In the User Name list, click Administrator, and then click
3 Type the answer to your secret question in the Answer box.
4 Click Submit.
You keep referring to the security center. I only have two things I can log into: Family Protection which has no tab for user settings and Security Suite which is stuff like virus protection scans but not family protection or access rules for individual users. So, I am not sure what you want me to do. I only got this software in 2010 so it should be the current version.
Well I guess I was blinded by your header mentioning parental controls, which are part of SecurityCenter normally.
I suggest you contact Technical Support Chat via Useful Links above.
They are open 24/7 and are probably your best approach as I just did a forum search on the subject and apparently the last Family Protection user guide had an error in it regarding those settings.
Sorry about that.Message was edited by: Ex_Brit on 07/07/10 9:15:45 EDT AM
Sorry for the inconvenience caused, As per product design we don’t have an option to change administrator password in Verizon family protection . Please try the suggestion provided by lordnune and let us know how it works for you .
McAfee Online Community Moderator