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Will not except my username or password as admin. Any way to reset this? please help

is there anyway to reset this it wont let me download anything without it. please help

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k3tg
Level 14

Re: Will not except my username or password as admin. Any way to reset this? please help

The only way to reset everything is to uninstall your software via Add/Remove programs...reboot the computer and then run the MCPR removal tool found at the top of this page under Useful Links. After this has been done log in to your account and re-download and install your software. If you still have problems then you should contact Technical Support chat.

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