A friend of mine has a chlid who has learning difficulties and has forgotten all his passwords. I have managed to reset his Administrator password using OMD but I cannot uninstall McAfee Family Protection or go onto the internet as all these passwords are forgotten.
Could you help on how to get an uninstall code when I cannot get onto the internet due to not knowing the administrator email address or password used when this was first set up!
Hope somebody can help what to do to get this uninstalled to be able to use the internet again for the boy
There is a way to recover lost passwords: http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101035
Then follow these instructions: http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100686
If that has already been tried or it fails then hopefully Dinz will chip in with some suggestions.