cancel
Showing results for 
Search instead for 
Did you mean: 
matt.linehan
Level 7

Interactions with other software

When I switch on Family Protection my Vembu Cloud backkup doesn't work.

When I switch off Family Protection my Vembu Cloud backup does work.

I think Family protection might be disrupting my backups.  Is there a way to stop the interaction?

Thanks.

0 Kudos
4 Replies
Dinz
Level 16

Re: Interactions with other software

Hi matt,

Please let us know your Operating system ?

Any error messages that your receive while the back up starts ?

What version of McAfee Family Protection ?

Regards,

0 Kudos
matt.linehan
Level 7

Re: Interactions with other software

Windows XP SP3

messages vary but they are along the lines that they can't communicate with the Vembu servers.

0 Kudos
Dinz
Level 16

Re: Interactions with other software

Have you contacted our technical support executives to report on this issue >

Additionally, could you please provide us the below information for an investigation on this issue

What version of Online back up program do you use ? Standalone or the one included in McAfee suite ?

Message was edited by: Dinz on 3/14/12 8:06:38 AM GMT-06:00
0 Kudos
matt.linehan
Level 7

Re: Interactions with other software

No, i've not contacted your support people.  I use Vembu Home for backup.  Its nothing to do with McAfee suite, I already said, since i installed Family Protection it is interfering with my Vembu backup and I want to know how to stop it.

I get this error (vconsole is the vembu console that keeps crashing)

Faulting application vconsole.exe, version 0.0.0.0, faulting module icf.dll, version 2.0.220.0, fault address 0x0000e4f0.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

icf.dll is one of yours isn't it?  I never had problems before installing Family Protection.

0 Kudos