cancel
Showing results for 
Search instead for 
Did you mean: 

Family Protection will not allow access to wifi other than our home wifi

I have installed Family Protection on my kids laptops.  At home, everything works fine over wifi.  My son informed me though that he is unable to connect over wifi when he goes to school, starbucks, etc.  Through windows, the wifi is connecting but then Family Protection won't let him access it.  To test this out, I tried here at home using our home-guest wifi signal.  Again, Windows showed it was connected by then McAfee will not connect and displays a box of 3 options (wifi public hotspot, retry connection, or don't use family protection).  Regardless of what is chosen, it will not let us connect over any wifi other than the first one that was running at the time it was installed.

How do I get around this issue so that these wifi spots, especially their school, is allowed and Family Protection continue to protect it like it should?

1 Reply
Reliable Contributor Peacekeeper
Reliable Contributor
Report Inappropriate Content
Message 2 of 2

Re: Family Protection will not allow access to wifi other than our home wifi

Best to ask technical support they will be able to answer you.

Services and Support for Home and Office

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community