Showing results for 
Show  only  | Search instead for 
Did you mean: 

Family Protection not working at all


I'm a new user and installed both All Access - Total Protection and Family Protection on our home PCs. I've blocked websites and content on my son's laptop, but he has no problem accessing what I've blocked. I've limited his online time to 2 hours and he's been on for over 6 hours straight on a school night. He has no problem working during hours that show as RED in his schedule. I've asked for daily email reports and get nothing. I know he's going around the family protection by checking the history on his PC. Basically, the program isn't working. How do I get this product to work properly?

4 Replies

Re: Family Protection not working at all

Unsure as I have not installed it as my kids have flown the coop. That said best to chat or better still call support the details are in useful links tab above. Ask them it maybe as he is on an admin account not a limited user account but support will be able to assist you.

If not ask for an escalation call back and if still an issue post back and I will ping a tech to personally call you.

Message was edited by: Peacekeeper on 19/10/13 6:49:56 AM

Re: Family Protection not working at all

That's a great idea, if you can get support to call back before hanging up the line. My next call should probably be the BBB to report fraud. This has been the most frustrating experience.

Re: Family Protection not working at all

Pinged a high level tech to contact you. Sorry you got disconnected.

McAfee Retired
McAfee Retired
Report Inappropriate Content
Message 5 of 5

Re: Family Protection not working at all


Sorry that your call got disconnected. Below are some tips on McAfee Family protection. Check this and revert back if you are successful

> McAfee Family Protection has an Admin password which is used to configure settings for other users. You should be the only person knowing this password.

> Login to your son's machine with this Admin password (do not disclose) and re configure the settings such as site block, time limits etc.

> Save the settings and logout as Administrator. Now ask your son to login to MFP he'll have restricted access.

> Make sure you change the Admin password frequently (imagine if your son already knew the admin password)

> Create a new Windows Standard User for your son in his laptop to enhance protection.

Revert back if you have clarifications...!

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community