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gworden
Level 7

Compatibility problems with Vista?

I have Family Protection installed on 2 XP machines and one Vista machine. The 2 XP machines work fine. I've noticed Family Protection taking up nearly 50% of my CPU on Vista for extended periods of time. Any idea what's causing this?

I gave up and uninstalled it.
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4 Replies
exbrit
Level 21

RE: Compatibility problems with Vista?

Be careful that you don't also have McAfee Parental Controls turned on as they are not compatible with this product.
See: http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100674

Neither are MSN Parental Controls: see: http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100627

There are a number of similar products which may clash, see the Technical Support FAQ at top left of this page.

There is also a Chat line available if you wish to speak with a Technical Support person who is actually McAfee staff. (We are merely volunteers here). The same link will get you there.
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gworden
Level 7

Vista & Family Protection

Thanks, I'll check out the rest of the "clashing" programs. I don't have Parental Controls installed on any of the machines, nor MSN.
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exbrit
Level 21

RE: Vista & Family Protection

Failing that it may be due to a corrupted installation in which case try the following:

1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".
2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MC... This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)
3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
If you can't find these files don't worry. It just means that MCPR has done its job.
4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site
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gworden
Level 7

RE: Vista & Family Protection

Thanks. I'll give it a try.
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