One of our technicians is asking for more information.
Could you run the McAfee Virtual Technician (MVT) listed in my signature and post the session ID.
If that fails for any reason please post the following:
What is your operating system, service pack and are you up to date with Microsoft update? There are two ways of checking this. Go to Start/Run and type in winver then click the Enter key. Or, right-click My Computer in the Start Menu or on your desktop (or Computer in Vista) and select Properties. Post what it says.
What McAfee products do you have? If your taskbar icon is like this: - double-click to open SecurityCenter and then click "View Details" or "About" at the lower right of the new window. Post the details from each module.