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Level 7

Cannot login to Admin account

I've been trying to login as admin into Family Protection.  I received the username and password from Mcafee, which matched what I thought it was.  I've entered it verbatim and I keep getiing invalid username or password.  When I try to do a remote login using a separate computer (without FP), I get the same message, even when I do a cut and paste from the Mcafee e-mail with the username and password. I've verified that caps lock isn't on.   I've had success logging in as admin in the past. 

Any ideas as to what I could try next?


(Removed by Admin for Customer Privacy purpose)

Message was edited by: Dinz on 6/4/12 10:40:37 AM GMT-06:00
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Level 16

Re: Cannot login to Admin account

Hi Alvin,

Please contact our technical support team from here : they would be able to login to your family protection data base and diagnose the issue :


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