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Level 7

Cannot Uninstall Family Protection


I am using an HP Pavillion model s5304y running WIndows 7 Home Premium Service Pack 1. I have attempted several times to uninstall Family Protection version 2.3  but have been unsuccessful. I have followed the instructions here :, with no success. I can access Family Protection, even get the uninstall code, but when I attempt to use it the removal program I get a message that says that the uninstall key cannot be validated. I have attempted to reinstall the program using the repair option, but that seems to have no effect.

Thank you in advance  for your assistance


Message was edited by: dominicneal on 9/22/13 4:25:29 PM CDT
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Level 21

Re: Cannot Uninstall Family Protection

Did you use the uninstall code before midnight of the day you received it?  That's a condition in that FAQ.  Otherwise you'd have to get another code.

Probably best to contact Technical Support direct on this.  It's free by phone or online chat and linked under Useful Links at the top of this page.

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