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after installation mcafee active response, the mar server not shown in epo console

attention :this is not the first time i installed active response and connected to epo server

i lost mar  vm  and i do a new installtion to the mar server, after that the mar cannot be connecting to the same epo.

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McAfee Employee rgc
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Re: after installation mcafee active response, the mar server not shown in epo console

What is the MAR build & this is complete new setup of MAR/DXL/TIE ?

If you had existing setup of DXL/TIE and want to add MAR to existing setup, with MAR 2.4.

You need to ensure the MAR 2.4 ISO/OVA contains the TIE 2.3.1.x, which is the matching to the existing TIE [ if you have any].

If all above is valid, what is the state of the MAR services and TIE services on MAR box, is the installation went through without any errors, while installing MA< MAR & TIE...

Example mostly the handshake fails before it completes the finalization of the install.

On MAR server check the services through command as below

service marserver status
service ma status
service tieserver status

To check the build of the MAR/TIE/MA, run the command as below.

rpm -qa | grep mar
rpm -qa | grep ma
rpm -qa | grep tie

rpm -qa | grep dxl

If all above is valid, you can do ASCI from MAR server and do multiple wakeup call from ePO if the entry is written in system tree.

To perform ASCI from MAR box,

-bash-4.1# /opt/McAfee/agent/bin/cmdagent /p
2019-10-10 23:10:01.593 (565.565) cmdagent.Info: Properties collect and send command initiated by cmdagent.

NOTE: Each & every command suggested above SHOULD be running through the root user.

If still issue persist, and the entry shown for the MAR server under the system tree, further steps to check as below

Go to Menu --> Configuration ---> Registered servers   from ePO console & click on Active response and edit & verify the license is validated for MAR

McAfee Active Response License McAfee Active Response Server is licensed

Raghavendra GC
McAfee Technical Support – APAC
Customer Success Group
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