New to the product and trying to get a grip on some things. I am trying to upgrade my virtual appliance from version 2.3 to version 2.4 and I'm a little fuzzy on how to do this. I saw the MAR Server package once I updated my bundle but pushing that package to the MAR appliance bombs out. I thought I saw something in the release notes that says you can't remotely upgrade a MAR appliance and that you have to stand up a brand new box entirely? Surely this can't be correct... could someone set me straight?
Apparently 2.3 to 2.4 upgrades are not possible because 2.4 introduced an architecture change where TIE is a required install component. Checked with support and they confirmed it.
this is true, as of now the 2.4 package is not meant to be used for upgrades (maybe a future release will ) and you will be utilizing the TIE platform and deploy the mar package 2.4 to it
MAR 2.4 is not an upgrade package.
MAR 2.4 install guide has all the details [PD27893]
To install Active Response, you must install the extensions, components, and client packages in a specific order. Active Response, TIE, and DXL servers can co-exist on a single appliance. Since these services can run together on the same appliance and use a unified platform, server maintenance can be reduced.
Then, you can reimage the existing MAR server with 2.4 ISO and get it installed with same IP and host name
NOTE: Before upgrading take the backup as mentioned above and upgrade the MAR 2.4 extensions and then install MAR 2.4 with same configurations and import the data backed up to get back the MAR 2.4
If they have TIE primary, the one MAR 2.4 will become secondary TIE
This is best way to move forward to MAR 2.4